You can cancel or make an exchange of your prom gown dress within 24 hours after ordering the dress.

and if you placed an order but don't pay, the order will be auto canceled in 24 hours too.

If you want to cancel an order, Just send an email to us,

We will use the time when you send the email for calculating.

You will only receive a 60% refund for the purchase price when you cancel the order during the process of making the dress.(The process lasted for 2-3 weeks since you ordered online).

If you have any questions, or if we can be of further assistance, please don't hesitate to contact us or Email us,

Our contact information can be found in the contact us page.